USE OF THE APPLICATION
Welcome to the SIVVI.COM application ("Application"). By entering our Application, you agree to these terms and conditions (the "Terms"). Please review these carefully prior to making any purchases. By using this Application you agree to with these Terms.
SIVVI.COM is an online service of (“Sivvi LLC”) for the purpose of the sale of clothing, accessories and other items ("Product").
In order to be able to make purchases through the Application, you will be requested to register. The information sought will allow SIVVI.COM to handle your transaction efficiently and effectively.
As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.
The Application is available only to individuals who meet the SIVVI.COM terms of eligibility, who have been issued a valid payment card, i.e., credit card etc. and who have authorised SIVVI.COM to process a charge or charges on their payment card in the amount of the total purchase price for the item or items.
By making an offer to purchase merchandise, you authorise SIVVI.COM to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card I.D.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
SIVVI.COM may use the information you provide to conduct suitable anti-fraud reviews, the agency involved may keep a record of that information.
We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.
In case your personal information changes, please notify us by contacting Customer Care on the following email address firstname.lastname@example.org.
SIVVI.COM may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this Application. By using this Application after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.
SHOPPING AT SIVVI.COM
When you make a purchase through the Application, you are offering to buy Product(s) for the price stated, subject to these Terms. All orders are subject to acceptance and availability. For more details about shopping at SIVVI.COM, please read our FAQs.
In the Application you are given an opportunity to select your preferred currency. You may choose between United Arab Emirates dirham, Saudi riyal, Bahraini dinar, Omani rial, Kuwait dinar, Qatari riyal, and United States dollar. The currency will be based on your device settings and I.P. address.
All currency priced items will be honoured as advertised unless it is obviously incorrect.
Please note that depending on your country, customs fees, duties and taxes may apply. All these potential surcharges are the responsibility of the customer. Should any such surcharges be applied, then the shipping provider will contact you for clearing them before releasing your order. Failure to pay these fees will cause the parcel to be returned to us at the customer’s cost.
Product prices are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are markdown at any time during the selling period.
Prices may change at any time due to markdowns or price changes advised from suppliers and vendors. These price changes can reflect at any time throughout the day and may result in the price of a Product increasing or decreasing. These markdowns can be permanent or temporary, and any changes in prices are at the discretion of SIVVI and are in line with pricing guidelines from suppliers and vendors.
SIVVI.COM offers customers various payment methods including cash on delivery, credit card, debit card and PayPal. For further information about payment methods, please refer to our FAQs.
REFUNDS AND EXCHANGES
If a customer is not happy with their purchase they may obtain a full refund or exchange within 14 calendar days of receipt of the goods. For further information about refunds and exchanges, please refer to our FAQs.
PASSING OF PROPERTY AND RISK
SIVVI.COM retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to SIVVI.COM, if payment is refunded to you. Risk on the Product(s) will pass to you upon delivery.
HOW CAN I BE SURE MY PERSONAL DETAILS ARE SAFE?
All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by SIVVI.COM without your written consent unless required by law at detailed above.
COPYRIGHT AND TRADE MARKS
All content available on the Application, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of SIVVI.COM, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.
The trade marks, logos, and service marks displayed on the Application (collectively, the "Trade Marks") are the registered and unregistered marks of SIVVI.COM, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Application are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Except as set forth in the limited license in the section entitled "Limited License" below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Application may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
For the avoidance of doubt, SIVVI.COM does not make any warranty or representation in respect of any other trade mark and all the trade marks presented at the Application belong to their respective owners.
SIVVI.COM “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Application. SIVVI.COM tries to ensure that the information on this Application is accurate and complete. SIVVI.COM does not promise that SIVVI.COM’s Content is accurate or error-free. SIVVI.COM does not promise that the functional aspects of the Application or SIVVI.COM’s Content will be error free or that this Application, SIVVI.COM’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to SIVVI.COM the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but SIVVI.COM does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email email@example.com.
SIVVI.COM reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public; information you consider confidential should not be posted to this site.
THIRD PARTY LINKS
SIVVI.COM is not responsible for the content of any off-Application pages or any other application linked to or from the Application. Links appearing on the Application are for convenience only and are not an endorsement by SIVVI.COM, affiliates or partners of the referenced content, product, service, or supplier.
Your linking to or from any off-Application pages or other websites or applications is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Application pages or any other applications linked to or from the Application, nor does SIVVI.COM assume any responsibility or liability for the actions, content, products, or services of such pages, websites or applications, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Application and pages and other websites or applications that you visit.
To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Application and any purchase by you of any items from SIVVI.COM shall be submitted to confidential arbitration in Dubai, except that, to the extent you have in any manner violated or threatened to violate SIVVI.COM’s intellectual property rights, SIVVI.COM may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts.
Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Application shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.
If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by SIVVI.COM shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.
Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
SIVVI.COM reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Application. Your continued use of the Application constitutes your agreement to all such Terms.
If you have any questions regarding these Terms, please send an email to firstname.lastname@example.org.
Our Customer Care team is on-hand to answer questions about ordering, shipping, delivery, refunds, as well as receive general feedback about SIVVI.COM. Please email us at email@example.com, or you may also call us on +971 4 3832000 between the office hours of 09:00am and 05:30pm (GMT+4), Sunday to Thursday.